1. About these terms
These terms govern your use of the Wonder Life Story website and its recorded life story interview calls. You may sign up to receive calls yourself, or enrol another adult such as an older family member, as set out in clause 4. By signing up or using the service, you agree to them.
2. What Wonder Life Story is, and is not
Wonder Life Story provides recorded life story interview phone calls with Irv, an automated voice that uses AI, and the recordings can be shared with the people you choose. Wonder Life Story is not therapy, and is not a medical, health, healthcare, monitoring, diagnostic, or emergency service, and is not a substitute for professional medical care, aged care, or human supervision. We do not provide medical advice, diagnosis, treatment, monitoring, or emergency response. In an emergency, or if someone needs urgent help, call 911 immediately. In Australia, call Triple Zero (000).
3. Eligibility and accounts
You must be at least 18 years old to create an account and agree to these terms. You agree to provide accurate information and to keep your account secure.
The service is not suitable for minors. You must be 18 or older to sign up, and anyone who uses the service, including a person you enrol to receive the calls, must also be 18 or older.
4. Enrolling another person
You may sign yourself up to receive calls, or enrol another adult (the "call recipient"), such as an older family member. If you enrol someone else, you confirm that either the recipient has agreed to receive recorded calls made by an AI service and to the recordings being shared with the people they choose, or you are their authorised representative or substitute decision-maker with authority to consent on their behalf. You confirm you have told the recipient that the calls are made by an AI, that they are recorded, and that the recordings can be shared with the people chosen. You are responsible for the accuracy of the information you provide about a recipient, and for telling us promptly if your authority changes.
5. The calls
You choose the day and time for your weekly call. The calls are made by Irv, an automated voice that uses AI, not a live person. Irv never denies being an AI and says so whenever asked. You or the recipient can change call times or stop the calls at any time. Call delivery depends on telephone networks and other factors and cannot be guaranteed.
Irv is an automated system and can make mistakes. He may mishear or misunderstand what is said, or misremember something from an earlier call. We also cannot guarantee that a call will happen at the exact time scheduled.
6. Recording and consent
Calls are recorded and transcribed. When you sign up, you agree that your calls can be recorded and that the recordings and transcripts can be used as described in clause 7, and Irv also tells callers that calls are recorded. That consent covers future calls. We do not ask for confirmation before each call. Consent to recording is necessary to use the service, and the recipient can withdraw it and stop the calls at any time.
Recordings and transcripts may be imperfect or incomplete, for example because of a poor phone line or a technical fault.
7. How we use what is discussed
We use call recordings and transcripts to deliver the service, to keep notes that help Irv remember your stories and prepare your next call, to share recordings with the people you choose, to review and maintain quality, and to improve, develop, and train our services and the AI models that power them. Our handling of personal information is described in our Privacy Policy.
8. Fees and billing
Your first week is free. You add a card when you sign up, and nothing is charged during your 7-day free week. If you cancel within those 7 days, you are not charged at all.
Unless you cancel, we charge $24 (US dollars) when your free week ends, and $24 every month after that until you cancel. Payments are processed through Stripe.
You can cancel at any time, online from your account page or by emailing us at hello@wonderlifestory.com. If you cancel in any month after your free week, we refund that month's fee in full.
Your price of $24 a month will not go up for as long as your subscription stays active.
9. Acceptable use
You must not use the service for unlawful purposes, to harass any person, in place of emergency or medical services, or in any way that could harm a call recipient. You must not enrol a person without the authority described in clause 4.
10. Safety
Wonder Life Story is not for emergencies. If a recipient signals they may be at risk of harm, the call is designed to direct them toward human help. This is a safety feature, not a monitoring or clinical service, and does not replace emergency services or professional care.
Irv is designed and instructed to respond to signs of danger on a call, using the emergency and crisis services of the country of the phone number used for the call. If someone describes a medical emergency happening now, he is instructed to stop the interview and tell them to hang up and call 911 in the United States, or Triple Zero (000) in Australia, or to ask someone nearby to call. If someone talks about wanting to die or harming themselves, he is instructed to tell them they can reach a crisis line at any hour (in the United States, they can call or text 988, the Suicide and Crisis Lifeline; in Australia, they can call Lifeline on 13 11 14), and to call 911 or Triple Zero (000) if they are in danger right now. In either case he is instructed not to return to the interview. He is instructed never to give medical or medication advice, and to suggest asking a doctor or pharmacist instead. Irv is an automated system, and we cannot guarantee he will recognise every situation or respond as intended, so never rely on Wonder Life Story in an emergency.
11. Intellectual property
We own the Wonder Life Story platform, software, and brand. You retain your rights in the information you and the recipient provide and share on calls, and you grant us a licence to use that information for the purposes described in clause 7 and the Privacy Policy.
12. Disclaimers
The service is provided "as is." To the extent permitted by law, we exclude all warranties not expressly stated. Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law that cannot lawfully be excluded. Our services come with consumer guarantees that cannot be excluded under the Australian Consumer Law. For a major failure you are entitled to a remedy under that law and to compensation for reasonably foreseeable loss. For a failure that is not major, we are entitled to remedy it within a reasonable time, and if we do not, you may cancel and obtain a refund of the unused portion.
13. Consumer guarantees
Our services come with guarantees that cannot be excluded under the Australian Consumer Law, and nothing in these Terms limits or excludes them.
We guarantee that our services will be provided with due care and skill, will be reasonably fit for any purpose you have told us about, will be supplied within a reasonable time, and that we have the right to supply them.
If we fail a consumer guarantee, you may be entitled to a remedy under the Australian Consumer Law. For a major failure you may cancel and obtain a refund for the unused portion, or seek compensation for the drop in value. For a failure that can be fixed, you may ask us to remedy it within a reasonable time, and if we do not, you may cancel and obtain a refund for the unused portion.
Where the law allows us to limit liability for a failure to meet a guarantee (other than one that cannot be limited), our liability is limited, at our option, to supplying the services again or paying the cost of doing so.
14. Limitation of liability
To the extent permitted by law, and subject to the Australian Consumer Law, our total liability arising from the service is limited to the amount you paid us in the 12 months before the claim, and we are not liable for indirect or consequential loss, or for any reliance on the service as a medical, safety, or monitoring service.
15. Suspension and termination
We may suspend or end access for breach of these terms or where required by law. You may stop using and cancel at any time.
16. Changes
We may update these terms and will give reasonable notice of any material change. If you do not agree to a change, you may cancel at any time before it takes effect at no cost, and it will not apply to you if you cancel. Continued use after a change takes effect means you accept it. This clause does not limit any right you have under the Australian Consumer Law.
17. Governing law
These terms are governed by the laws of Victoria, Australia, and you submit to the courts of that jurisdiction.
18. SMS Terms
If you opt in to text messages on our sign-up form, Wonder Life Story (Calling Round Pty Ltd, operating as Wonder Life Story) will text the mobile number you give us about your calls: reminders before scheduled calls, notices when a call time changes, follow-ups after a missed call, a reminder to save Irv's number as a contact, and notices when a new recording is ready. Texting is optional and is not a condition of using the service.
Message frequency varies, up to 4 messages a week. Message and data rates may apply.
Reply HELP for help, or email hello@wonderlifestory.com. Reply STOP at any time to stop text messages; we will send one message confirming you have opted out and no further messages after that. Opting out of texts does not cancel your calls.
Carriers are not liable for delayed or undelivered messages.
How we handle your mobile number and your opt-in is described in our Privacy Policy. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
19. Contact
hello@wonderlifestory.com. Wonder Life Story, part of Calling Round Pty Ltd, ABN 95 697 108 900, Suite 122, 283 Glen Huntly Road, Elsternwick VIC 3185, Australia.