1. Scope and our role
This policy explains how we handle personal information across the Wonder Life Story website and its recorded interview calls, whether you sign yourself up or are enrolled by a family member. Wonder Life Story is part of Calling Round Pty Ltd, which is the entity responsible for the personal information.
2. Information we collect
- Account and enrolment information: your name, email address and phone number, the phone number Irv calls, your weekly call day, time and time zone, the names and email addresses of the people you choose to receive recordings, and billing information processed by our payment provider.
- Call information: audio recordings of calls, transcripts, the notes Irv keeps about your stories to prepare future calls, our quality reviews of calls, and call metadata such as date, time, duration, the phone number used, and whether a call was answered.
- Information shared during a call: anything the recipient chooses to talk about, which may include sensitive information such as information about the recipient's health. Because calls are recorded, any recording may contain sensitive information. We collect this with the recipient's consent.
- Website and technical information: limited device and usage data and essential cookies, such as the one that keeps you signed in.
We do not respond to Do Not Track signals. Content from other companies that is embedded on our website, such as the film on our homepage, which is played by YouTube when you press play, may collect information about you under that company's own privacy policy.
3. How we collect it
Through the website, the order form and your account page, and through the calls themselves.
4. Why we use it
To deliver and schedule the calls; to keep notes that help Irv remember your stories and prepare your next call; to share recordings with the people you choose; to check that a phone number is yours; to review and maintain quality; to improve, develop, and train our services and the AI models that power them; to process billing; for safety, including directing a person toward human help or emergency services where appropriate; and to meet legal obligations. We use sensitive information only for these purposes and with consent. If you opt in to text messages, we use your mobile number to send call reminders and account notices about your calls.
5. AI and automated processing
Calls are conducted by Irv, an automated voice that uses AI, and recordings and transcripts are processed by automated systems and AI models. We do not diagnose, monitor, screen, or make clinical or emergency determinations about any person.
We may use personal information, including call recordings and transcripts, to improve, tune and train our services and the AI models that power them, which may include large language models.
We do not create voiceprints, use your voice to identify you, or copy your voice.
6. Recording consent
We obtain consent to recording, and to sharing recordings with the people you choose, when you sign up, and Irv also tells callers that calls are recorded. That consent covers future calls, and we do not ask for confirmation before each call. The recipient can withdraw consent and stop the calls at any time as described in section 11.
7. Who we share information with, including overseas
To deliver and improve the service, personal information including recordings and transcripts is handled by trusted service providers who process it for us: Supabase (data hosting and sign-in), Vercel (application hosting), Vapi (voice calls and the phone connection, including backup transcription), Deepgram (transcription), ElevenLabs (voice), Anthropic and OpenAI (AI models), Twilio (phone number verification and text messages), Nitrosend (email delivery), and Stripe (payments). Most of these providers are located in, or process data in, the United States. We are based in Australia, so our team may access personal information from Australia. We take reasonable steps to ensure these providers handle it consistently with this policy. We also share information with the people you choose to receive recordings, where required by law or to protect safety, and in connection with a business sale or transfer. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
8. Where information is stored
Our stored application data, including account details, call records, transcripts, and the notes Irv keeps, is held in Supabase Postgres hosted in Amazon Web Services' US East region in the United States. Call recordings are held by Vapi, our voice call provider. During a call, audio and text are processed in real time by the service providers listed above.
9. Security
We engineer Wonder Life Story to a high security standard, including encryption of data in transit and at rest, and restricted access. No system is perfectly secure, but we take reasonable steps to protect personal information from misuse, loss, and unauthorised access.
10. How long we keep it
We retain personal information only as long as needed for the purposes above. We retain identifiable personal information for up to 7 years, and delete it after that period or earlier on request. We retain de-identified information, which can no longer reasonably identify a person, indefinitely, to train and improve our services and AI models.
We will not try to re-identify de-identified information.
11. Your choices and rights
You can ask to access or correct your personal information, withdraw consent, stop the calls, or request deletion of recordings and other information, by contacting us at hello@wonderlifestory.com.
We respond to requests as required by applicable law, and we may need to confirm your identity before we act on one. Where applicable law gives you the right to appeal our decision on a request, you can appeal by emailing us.
12. Children and capacity to consent
The service is for adults. Where a call recipient may not have the capacity to consent for themselves, consent should be given by a person with legal authority to act for them, such as a guardian, an attorney under an enduring power of attorney, or another substitute decision-maker.
13. Complaints
If you have a privacy concern, contact us at hello@wonderlifestory.com and we will respond. If you are not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
14. Changes
We may update this policy and will post the current version with its effective date.
15. Contact
hello@wonderlifestory.com. Wonder Life Story, part of Calling Round Pty Ltd, ABN 95 697 108 900, Suite 122, 283 Glen Huntly Road, Elsternwick VIC 3185, Australia.